Addressing Standards and Performance Improvement for Inpatient Psychiatry Units for People with Autism and Intellectual Disability
NAID-PCC has an explicit goal to deliver excellent outcomes and increased value in specialized behavioral health care units treating patients with autism and intellectual disability. Participants provide de-identified data on different aspects of unit performance, which are then benchmarked across the collaborative. Participants share improvement strategies and actively engage one another on a breadth of strategic and tactical issues. Created in 2021 by Spring Harbor Hospital and Crescendo Consulting Group, NAID-PCC is comprised of the nation’s leading facilities, who are committed to helping participating organizations improve the quality of their care and enhance their operational best practices in a rapidly changing healthcare and reimbursement environment.
NAID-PCC offers a unique platform for specialized behavioral health care units treating patients with autism and intellectual disability to elevate performance by reducing costs, boosting employee engagement, and improving patient outcomes.
NAID-PCC was founded because our specialized field of high value, high cost, and high-risk units did not have a venue to address issues and discuss best practices. Different facilities around the country employ professionals with deep expertise, and NAID-PCC helps to facilitate sharing this information by providing access to expert technical assistance from our peers. NAID-PCC gives unit-level directors and clinicians a much-needed community of colleagues to discuss problems and develop better solutions to benefit facilities, staff, and patients across the United States.
NAID-PCC works with members to collect key measures data and establish comparative benchmarks with the goal to improve patient care and performance eﬃciencies. Acting as both leaders and learners and sharing best practices, participating organizations:
- Eﬃciently learn how peer organizations manage similar challenges;
- Benchmark performance on key measures against leading peer U.S. facilities;
- Cooperatively develop strategies to improve performance on key measures;
- Collaboratively learn about and establish best practices to respond to urgent or emergent issues (e.g., COVID-19);
- Build a network of colleagues who can assist with strategic issues, tactical or unit-level issues, staffing matters, others; and,
- Establish ongoing dialogue with a highly regarded peer group committed to learning and sharing strategies that improve operational eﬃciencies and impact the quality of care.
- Support discipline-specific peer learning and support networks across the units (e.g., treating psychiatrists, social workers, behavior analysts).
This type of dialogue and best practice sharing within NAID-PCC can lead to lower costs, enhanced reimbursement, and more eﬀective and eﬃcient care.
Matthew Siegel, M.D., Chair, NAID-PCC
Vice President of Medical Affairs, Developmental Disorders Service
Maine Behavioral Healthcare
siegem at mainebehavioralhealthcare.org
Katelyn Michaud, Managing Principal
Crescendo Consulting Group
katelynm at crescendocg.com
Kevin Koegel, Research Manager
Crescendo Consulting Group
kkoegel at crescendocg.com