Healthcare System Strategic Development
The client is a division of a leading health system and national academic medical center that is a leader in developing and disseminating best practices, processes and programs for transforming healthcare delivery.
Largely through state and federal contracts, the organization developed a good measure of successful grants and enough momentum to sustain some key staff from one grant to another. However, the multiplicity of the grants and contracts suggested the need for a more strategic approach to developing the critical processes needed to improve the sustainability and long-term growth of its services and to strengthen its national position as a leading professional services organization. Without cohesive strategic development, the day-to-day operational challenges were becoming unnecessarily complex. In some areas the complexity increased the organization’s financial and legal risk profile.
Crescendo helped the Client develop best-practices guidelines and approaches to building the internal processes needed to broaden the scope of the organization from a small regional organization to a leading, national entity. As a result of the work, the Client expanded its recurring revenue from multiple sources across nearly every state, increased its core staff from 15 to over 40, and increased annual revenues by a similar multiple.