Client: Not-for-Profit Hospitals
Industry: Healthcare
Services provided: Research,
Situation:
New federal Patient Protection and Affordable Care Act requires that each registered 501(c)3 hospital conduct a community health needs assessment at least once every three years and adopt a strategy to meet communty health needs. Time and resource constraints make this new mandate a challenge. Crescendo Consulting Group has in-depth experience helping hospitals engage diverse community leaders, identify gaps between existing community resources and needs, and construct detailed strategies to meet the needs - while staying true to the hospital’s mission and budget.
Methods:
Conduct qualitative and quantitative research with primary and secondary service area residents in order to identify and measure public opinion regarding health-related needs and services
Organize executive panel discussions to identify and discuss strategies to meet community needs
Review and test proposed strategies
Develop consensus around a prioritized list of strategies for the hospital to execute
Create an implementation and communications plan that provides detailed direction regarding engaging community groups and using internal resources to meet service area needs
Results:
Develop an inventory of community health-related resources
Build a team of diverse community stakeholders willing to collaborate to identify community needs and prioritize strategies to meet them
Improve the hospital’s ability to strategically use resources to engage people and organizations in their service area
Improve the public image of the facility, comply with federal mandates, and avoid penalties
